Job Vacancies

 

Senior Customer Service Executive

  • Permanent
  • Full Time
  • Rutland
  • Salary £20,000 – £24,000

My client, based in Rutland is currently seeking a driven and dependable customer service professional to join their team on a full time and permanent basis.
This is a varied role where a combination of efficiency and customer service is essential.

If you are seeking a varied role where you can really inject your own personality then this could be the ideal opportunity!

Due to the industry in which my client operates, previous experience of working within the education sector would be highly advantageous, but not essential.

As a Senior Customer Service Executive you will manage client relations and will be responsible for overseeing the implementation of online software packages into various clients across the international market.

Alongside a skilled sales representative, you will be involved in initial conversations with the client, you will offer detailed product training and will manage the implementation process from start to finish, offering support and guidance throughout.

This is a highly consultative role where the ability to build lasting business relations is essential.

This is an exciting opportunity to join a business who offer fantastic employee rewards. You will be working alongside a friendly and approachable team within a unique and engaging environment.

Key responsibilities:
• Offer exceptional levels of customer service
• Build professional and lasting business relations
• Account Management of key clients
• Oversee the implementation process, offering guidance and support throughout
• Provide online training
• Work accurately and efficiently
• Support your colleagues throughout the sales process
• General administration, logging work and providing detailed reports

We are seeking a self-driven and ambitious individual who is ready for a new challenge. Once fully trained the successful applicant will be required to travel overseas to attend exhibitions and training events, this is normally once or twice a year.

Working hours are Monday to Friday, 7am – 3.30pm, with some flexibility. For more information, please apply directly.

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